Privacy Policy

1. Introduction

At Rise One, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://riseone.store or make a purchase from our store.

By using our website, you agree to the terms described below.

2. Information We Collect

We collect the following types of personal data:

• Personal details: name, email address, shipping and billing address, phone number.
  
• Payment information: processed securely by Shopify Payments, PayPal, or your chosen payment provider — we do not store your card details.
  
• Order data: items purchased, order history, returns, and preferences.
  
• Device information: IP address, browser type, cookies, and location data (used for analytics and fraud prevention).
  
• Marketing preferences: if you subscribe to our email list or SMS updates.
  

3. How We Use Your Information

We use your data to:

• Process and fulfill your orders.
  
• Provide customer support and respond to your inquiries.
  
• Improve the user experience and optimize website performance.
  
• Send order confirmations, shipping updates, and (if opted in) marketing communications.
  
• Prevent fraud or unauthorized transactions.
  
• Comply with tax, legal, and accounting obligations.
  

We never sell or rent your information to third parties.

4. Cookies

Our site uses cookies to remember your preferences, analyze site traffic, and improve functionality.
You can manage or disable cookies through your browser settings — note that some features may not work properly if cookies are disabled.

5. Data Retention

We keep your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Order information is generally stored for up to 5 years for accounting and legal compliance.

6. Sharing Information

Your information may be shared only with trusted third parties essential to running our store, including:

• Shopify (platform host)
  
• Payment processors (e.g., Shopify Payments, PayPal, iDEAL, Apple Pay, Google Pay)
  
• Shipping partners (for order delivery)
  
• Email/SMS providers (for marketing communication, if subscribed)
  

All partners process your data under strict GDPR-compliant agreements.

7. Your Rights (GDPR)

Under EU data protection laws, you have the right to:

• Access your data.
  
• Request correction or deletion.
  
• Withdraw consent for marketing at any time.
  
• Request a copy of your personal data.
  
• File a complaint with a local Data Protection Authority.
  

To exercise these rights, contact us at info@riseone.store.

8. Data Security

We use SSL encryption, secure hosting, and strict access controls to protect your data from unauthorized use or disclosure.
While no system is 100% secure, we take all reasonable steps to ensure the integrity of your personal data.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about how we handle your personal data, contact us at:

📩 info@riseone.store

Rise One — The Netherlands